Car hire giant Europcar has been accused of overcharging customers £30 million for damage to vehicles.
The company is alleged to have overbilled more than 500,000 consumers for repairs over a decade. Trading standards are investigating and the Serious Fraud Office (SFO) is reportedly about begin an inquiry.
Consumer group Which? has called for the whole car hire industry to be scrutinised to see if other firms are profiting from illegal charging tactics.
In a statement, Europcar UK said: “On the basis of our own preliminary review, our view is that the implications of the investigation will be somewhere in the region of £30 million and we will communicate as appropriate as matters develop. We are fully co-operating with the authorities.”
The brand operates in 140 countries worldwide but it is not clear whether it overseas offices operate the same practices as in the UK.
What now needs to be answered is how many people at Europcar knew of what was happening and why they did nothing to highlight what was going on.
Read our article: CORPORATE FRAUD AND WHISTLEBLOWING